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    "With INVARIS we ran our year-end processing without interruptions or errors."

    Andreas Fall, PostFinance

 

Case study: PostFinance

PostFinance in 3030 Bern

Independent business unit of Swiss Post and the third-largest financial institution in Switzerland.
Financial services for private and business customers for payments, investments, finance and pensions. The project won the 2013 ECM Award.

THE CHALLENGE

  • To generate customer-specific bank statements in online banking
  • To introduce a text automation system
  • To find a solution to the problem of multiple languages
    (four languages: German, French, Italian and English)

THE INVARIS SOLUTION

  • Batch: Primarily used to generate customer-oriented online bank statements for more than 500,000 customers
  • On demand: Text automation solutions for 500 users
  • Storage of multilingual text modules, language and customer affiliation in databases using metadata
  • 60% reduction in operating and innovation costs
  • Output management merged with input management
  • Simplification of administration: Maintenance of just one document for the four different languages
  • High customer focus: Each customer receives their document in their own language

500

users

60%

saving

5

languages