Customer communication for banks: Compliant, scalable & secure
Banks operate in an environment with high regulatory dynamism, increasing customer expectations and a growing variety of documents. INVARIS provides you with a central platform for all customer communication, from account statement production to interactive credit applications. INVARIS is secure, developed in Europe and does not require third-party code. All changes can be traced at any time, ideal for regulatory reviews and high volumes of bank communication.
Why customer communication is particularly demanding in banks
Guaranteed security, regulation, and compliance
INVARIS offers the highest security standards: software developed entirely in Austria without external third-party components, a fail-safe system design and a clearly defined client and role concept. In this way, data is protected, responsibilities are clear and all regulatory requirements are reliably met.
A wide range of variants with a uniform appearance
Different products, customer segments, languages and output channels generate an enormous variety of templates. At the same time, the corporate design must remain consistent across all touchpoints. Without central control, redundancies, inconsistencies and constantly increasing maintenance costs arise.
Time-critical mass communication
Account statements, interest rate adjustments or regulatory notifications must be sent to hundreds of thousands of customers on time. The data comes from core banking systems, CRM solutions and customer portals. Incorrect data transfer or delays in processing lead to complaints, rework and, in the worst case, compliance violations.
This is how INVARIS supports banks with customer communication
INVARIS combines all components of document creation and distribution in one integrated platform — from template maintenance to multi-channel output.
Central template creation
The designer allows departments to graphically create and maintain all document templates — without programming knowledge. Once created, a template works equally well for batch processing, individual writing, and online forms. The corporate design is stored centrally and is automatically applied to all documents.
Controlled management and approval
The Resource Manager versions every text module, every graphic and every layout component. Changes go through defined staging environments from development to testing to production. Time-controlled activation makes it possible to activate new template versions exactly on the reporting date — for example in the event of interest rate adjustments or regulatory changes.
Scalable document processing
With INVARIS OutputManagement, you can control both batch runs with very high volumes, such as sending account statements at night, as well as on-demand writing from specialist processes. When preparing documents, INVARIS DCS allows you to generate several output formats in parallel from the same template, such as print-optimized PDF for mailing, or for archiving, as well as barrier-free PDF/UA for customer portals. In addition, you provide content for digital channels such as HTML, depending on the target system and process.
Interactive customer processes
FormStation brings forms and document editors directly to your customer portal or specialist application. Customers fill out applications on a guided basis, clerks complete individual letters in the browser. Interactive controls the underlying workflows — from recording to approval to archiving.
Quality assurance before shipping
The TestCenter automatically compares generated documents with references and prevents incorrect templates from entering production. In this way, you reduce rework and create security with every release.
Practical examples from banks
Typical banking applications
Bank statements
Periodic creation and sending of account statements for millions of customers — automatically bundled, sorted and optimized for postage. One template, all output channels: print, banking app, customer portal, archive.
Credit agreements
Individual contract documents with dynamic text modules and condition-dependent clauses. Integrated approval processes ensure that only verified content reaches the customer.
Credit statements
Monthly statements with transaction-specific statements, automatic currency conversion and channel-specific preparation for print and digital delivery.
Depot statements and performance reports
Complex financial reports with dynamic tables, charts and performance presentations. Accessible PDF/UA output for deployment in the customer portal.
KYC and onboarding documents
Guided online forms for structured collection of customer data, authentication verification and contract conclusion — with automatic validation and direct further processing.
Reminders and payment schedules
Reminder letters appropriate to escalation levels with automatic selection of appropriate text modules. Individual payment plans at the push of a button — documented in a legally secure manner and sent on time.
Special features for banks
Digital self-service processes
Customers expect fast, digital processes. With FormStation, you create online forms and interactive documents that integrate seamlessly with your customer portal. Applications, changes and approvals run digitally — with automatic validation and direct further processing.
Accessible communication
PDF/UA is no longer an option, but a requirement. INVARIS automatically creates barrier-free structured documents from your templates — without additional manual effort. In this way, you meet regulatory requirements and reach all customer groups.
About INVARIS
For more than four decades, we have been developing solutions for efficient and secure document processes in Austria. Our expertise is based on many years of experience, the highest safety standards and trusting, partnership-based cooperation with our customers. Numerous organizations worldwide, including international corporations as well as public institutions, rely on INVARIS.
Made in Austria! Proven quality since 1986: Four decades of expertise in document processes, developed and supported by an experienced team from Austria.
Uncompromising safety: Your data stays in your systems. With the highest safety standards for regulated industries such as banks, insurance companies and public administration.
Long-term partnership: From analysis to implementation to ongoing operation, with local support and individual support at your side.
Talk to us
Do you have any questions about our solutions or would you like to have your project assessed? We are looking forward to talking to you.