Customer communication for telecommunications providers
Millions of invoices, contracts, and service messages. Every day. INVARIS automates your entire document communication and delivers personalized content reliably across all channels. From monthly billing to confirmation of tariff change.
Complex requirements in a dynamic market
High-volume billing with maximum detail
Telecommunications providers send millions of individual invoices and individual connection records every month. Each document contains customer-specific rates, connection details and personalized offers. This combination of mass processing and a high degree of individualization requires an infrastructure that is capable of both: speed and precision.
Dynamic tariffs and audit-proof documentation
New products, tariff options and regulatory adjustments require rapid changes to contract documents and customer information. At the same time, all document versions must be completely comprehensible. Every tariff change must be reflected in the correct templates in a time-controlled manner, without manual intervention and without the risk of errors.
Channel diversity with a consistent message
Customers expect their documents wherever they prefer: in the customer portal, by e-mail, as an SMS notification or traditionally by post. The challenge is to serve all channels from one source while ensuring consistent content, consistent branding and channel-specific optimizations.
This is how INVARIS solves these challenges
Scalable mass processing
INVARIS Output Management and DCS process high-volume invoice and contract documents with the performance that telecommunications providers require. The architecture is designed for millions of documents per run and scales horizontally to meet your needs. Parallel processing and optimised pipelines guarantee on-time delivery even during peak loads.
Centralized template management with governance
Dynamic templates and centrally maintained components in Resource Manager drastically reduce the number of template variants. Standardised text passages, tariff tables and legal information are maintained in one place and automatically incorporated into all relevant documents. Integrated versioning and time-controlled production set-up enable precise rollouts when tariff changes occur.
Quality assurance for frequent changes
The TestCenter automatically validates that tariff updates and template changes have been implemented correctly. Regression tests compare new document versions with reference documents and identify unintended deviations. This means that only tested content is used in production.
Multi-channel from a single source
A template serves all output channels: print for special cases, PDF for portals and e-mail, HTML for responsive presentation. Channel management is automated based on customer preferences and business rules. FormStation also allows integration with self-service portals for interactive document creation.
Practical examples
Typical use cases
monthly statements
High-volume, personalized invoicing with individual tariff information, consumption data and customer-specific offers. Automatic delivery via the customer's preferred channel.
Individual connection records
Detailed list of all connections with flexible formatting and sorting. Available as an attachment to the invoice or a separate document in the customer portal.
Contract documents
Dynamic contract documents that combine current tariff conditions, terms and conditions versions and customer-specific agreements. Audit-proof archiving of every contract version.
Tariff change confirmations
Automated confirmation letters for tariff changes with a comparison of old and new conditions. Scheduled deployment as of the effective date.
reminders
Multi-stage reminder process with escalating tone and legally correct wording. Integration of payment information and QR codes for easy payment.
Fault and service information
Proactive customer information in the event of network disruptions, maintenance or service changes. Quick creation and multichannel delivery for time-critical messages.
The key to customer satisfaction and cost efficiency
Digital delivery and self-service
Telecommunications customers expect their documents exactly where they are: in the customer portal, in the app or in an e-mail inbox. INVARIS delivers invoices, contracts and service information in real time via all digital channels.
Accessibility according to PDF/UA standards
Barrier-free communication is more than just a regulatory requirement. It improves usability for all customers and reduces support costs. INVARIS creates documents in the PDF/UA standard, which can be read out by screen readers and provide logical reading structures for easy navigation.
About INVARIS
For more than four decades, we have been developing solutions for efficient and secure document processes in Austria. Our expertise is based on many years of experience, the highest safety standards and trusting, partnership-based cooperation with our customers. Numerous organizations worldwide, including international corporations as well as public institutions, rely on INVARIS.
Made in Austria! Proven quality since 1986: Four decades of expertise in document processes, developed and supported by an experienced team from Austria.
Uncompromising safety: Your data stays in your systems. With the highest safety standards for regulated industries such as banks, insurance companies and public administration.
Long-term partnership: From analysis to implementation to ongoing operation, with local support and individual support at your side.
Talk to us
Do you have any questions about our solutions or would you like to have your project assessed? We are looking forward to talking to you.