Customer communication for airlines and airports
Air traffic requires communication across all channels down to the second. From booking confirmation to short-term flight plan changes, documents must be created in real time, issued in multiple languages and presented optimally on any device. INVARIS connects your booking and operating systems to a central document platform that reliably informs passengers and delivers on your brand promise at every station.
Complex requirements in air traffic
Time-critical communication in case of operational changes
Flight schedule changes, gate changes or delays require passengers to be notified immediately. Every minute of delay in communication leads to missed connections, overloaded service counters and declining customer satisfaction. The document must be created within seconds and automatically played out via the appropriate channel.
Multilingualism and consistent branding worldwide
Airlines and airports operate across dozens of stations, countries and partner companies. Each document must appear in the correct language, with mandatory local information and yet with a uniform brand design. Manual processes cannot reliably represent this complexity and lead to inconsistent customer experiences.
Operate digital and printed documents in parallel
Passengers expect mobile boarding passes and wallet integration. At the same time, authorities, ground handlers and special processes such as rebookings at the counter continue to require printed documents. Both worlds must be operated from a single template, without double maintenance or format breaks.
INVARIS as a central document platform for air traffic
Real-time document creation
INVARIS creates travel-related documents directly from your booking and operating systems. Dynamic templates react to changes in real time and deliver updated information to the configured output channels within seconds. Integration via REST interfaces enables seamless connection to PSS, DCS and departure control systems.
Centralized control for global consistency
All text modules, translations and design specifications are managed centrally in ContentRepository and Resource Manager. Mandatory notes, legal texts and brand elements are versioned and are subject to defined approval processes. Changes are automatically rolled out to all stations and partners, without manual on-site intervention.
Multichannel output from a template
A single master template creates PDF for mobile devices, HTML for web portals and print formats for counters and government processes. Accessible output in accordance with PDF/UA improves usability on smartphones and meets accessibility requirements. Parallel output in multiple formats takes place in a single processing run.
Validation and compliance
Integrated verification mechanisms ensure that all mandatory information is included before a document is issued. Changes to templates go through defined approval workflows. Each version of the document is comprehensibly logged and thus meets regulatory requirements in aviation.
Practical examples
Typical use cases
Booking confirmations
Automated creation and dispatch immediately after the booking is completed, with all travel details, fare information and relevant information in the passenger's language.
E-tickets
Electronic flight tickets in standardized format, available via web, app and email. Integration of barcodes and QR codes for automated processing at airports.
Boarding passes
Mobile and printable boarding passes with real-time updates in case of gate changes or seat changes. Wallet integration for Apple and Google Wallet.
Baggage receipts
Digital and printed luggage tags with bar codes, including tracking information and information about special baggage or dangerous goods.
Rebookings and itinerary changes
Instant notification of flight plan changes with updated travel documents. Automatic reissue of all affected documents in one process.
Compensation and service reports
Structured documents for compensation for delays, loss of luggage, or service credits. Legally compliant formulations from centrally maintained text modules.
Industry-specific strengths
Every second counts in the event of faults
Real-time, cross-channel documents are not an option in air traffic, but an operational standard. Disruptions must be communicated immediately, because every minute of delay influences customer satisfaction and causes costs on the ground. INVARIS processes changes from your operating systems in seconds and automatically plays updated documents via the appropriate channel.
Consistency despite constant changes
The central management of all content ensures that mandatory information, multilingual texts and the brand image remain consistent even with very frequent changes. Accessible digital documents significantly improve usability on mobile devices, reduce hotline volume and increase the self-service rate.
About INVARIS
For more than four decades, we have been developing solutions for efficient and secure document processes in Austria. Our expertise is based on many years of experience, the highest safety standards and trusting, partnership-based cooperation with our customers. Numerous organizations worldwide, including international corporations as well as public institutions, rely on INVARIS.
Made in Austria! Proven quality since 1986: Four decades of expertise in document processes, developed and supported by an experienced team from Austria.
Uncompromising safety: Your data stays in your systems. With the highest safety standards for regulated industries such as banks, insurance companies and public administration.
Long-term partnership: From analysis to implementation to ongoing operation, with local support and individual support at your side.
Talk to us
Do you have any questions about our solutions or would you like to have your project assessed? We are looking forward to talking to you.