Customer communication for the automotive industry
From vehicle sales contracts to parts labels: INVARIS manages your document processes across all brands, markets and languages. With seamless SAP integration and industrial output formats, you connect sales, service and production in a consistent communication platform.
Challenges in the automotive sector
Global variants with strict CI requirements
The automotive industry operates internationally with dozens of brands, hundreds of model variants and communication in numerous languages. At the same time, there are strict corporate design guidelines that must be met across brands. This combination of variance and consistency makes the centralized management of technical and customer-related documents a complex task.
Continuous processes from OEM to dealer network
Document processes cover the entire value chain: from manufacturers to importers to local retailers. Every change to templates must be comprehensible, approvals must be documented and versions synchronized across all levels. Without central governance, there are inconsistencies, compliance risks and significant coordination efforts.
SAP integration and industrial print formats
The automotive sector is characterized by deep ERP integration. Processes from quotation preparation to delivery are managed in SAP. Documents must be created from these systems without media disruption. In addition, production requires special output formats for labels, barcodes and manufacturing documents that do not cover classic office solutions.
This is how INVARIS solves these challenges
Centralized template management for global consistency
Create and maintain all templates centrally and independently of your different brands, languages and regions. The INVARIS ContentRepository controls content variants for clients, languages and markets; the INVARIS ResourceManager provides CI-compliant layouts, components and text modules in versioned form. This creates consistent documents that are tailored to your requirements.
Controlled distribution across all environments
Control the distribution of your templates across all environments, from development to testing to production. All changes are documented and every version remains comprehensible. In addition, the INVARIS TestCenter allows automated regression testing and significantly reduces your risk during rollouts in different markets and for your brand diversity.
Scalable document generation with INVARIS OutputManagement
With INVARIS OutputManagement, you can process batch and on-demand requests equally. Graphically configurable pipelines coordinate processing steps, scale execution easily when required and remains stable even under peak loads. With one platform, you can cover the entire spectrum, from individual correspondence to mass mailings to millions of vehicle owners.
Native SAP and PLM integration
INVARIS natively processes SAP data formats such as XFP, OTF, RDI and XSF. Documents are created directly from ERP processes without media disruption. Bidirectional communication via REST interfaces enables integration into existing PLM and CRM systems.
Industrial output formats for production and logistics
With INVARIS DCS, you can generate not only classic formats such as PDF, but also industrial print data streams such as AFP, PCL and PostScript, as well as other formats for printing lines. Native support for 1D and 2D barcodes as well as OMR codes meets manufacturing, logistics and shipping requirements.
Interactive editing where needed
With INVARIS FormStation, you can edit documents browser-based and directly integrated into your specialist applications. Retailers adjust contracts, service consultants supplement documents. Your CI requirements are always met, and all changes are logged reliably and comprehensibly.
Practical examples
Automated HR document generation on a global level
Typical use cases
Vehicle sales contracts
Configurable contract templates with country-specific legal texts, automatic filling from configurators and dealer signature via FormStation.
Guarantee and service documents
Multilingual service documentation with model-specific content, maintained centrally and automatically output in the correct language variant.
Recall letter
Mass delivery to affected vehicle owners with complete traceability, proof of delivery and integration into customer management systems.
Leasing documents
Complex contracts with variable conditions, automatic calculation and legally compliant archiving over all contract terms.
HR documents
Employment contracts, payslips and employee correspondence for international workforces with country-specific requirements.
Parts labels and packaging labels
Industrial print output with barcodes, QR codes and OMR control marks for production, warehousing and shipping.
Industry-specific strengths
ERP and SAP integration without media disruption
In the automotive industry, processes are controlled in SAP, from quotation preparation to production and delivery. INVARIS natively processes all common SAP data formats and generates documents directly from ERP workflows. No manual data transfer, no system breaks, no sources of error.
Industrial print formats for manufacturing and logistics
While classic CCM solutions end with PDF, INVARIS provides the formats that production and logistics actually require: AFP data streams for high-performance printers, PCL for industrial labelers, native barcode support for automated production lines. Robust print data for robust processes.
About INVARIS
For more than four decades, we have been developing solutions for efficient and secure document processes in Austria. Our expertise is based on many years of experience, the highest safety standards and trusting, partnership-based cooperation with our customers. Numerous organizations worldwide, including international corporations as well as public institutions, rely on INVARIS.
Made in Austria! Proven quality since 1986: Four decades of expertise in document processes, developed and supported by an experienced team from Austria.
Uncompromising safety: Your data stays in your systems. With the highest safety standards for regulated industries such as banks, insurance companies and public administration.
Long-term partnership: From analysis to implementation to ongoing operation, with local support and individual support at your side.
Talk to us
Do you have any questions about our solutions or would you like to have your project assessed? We are looking forward to talking to you.