Customer communication for retailers
Retail thrives on speed, flexibility and a compelling customer experience. INVARIS automates your document processes from order confirmation to shipping labels and ensures that every communication reaches the customer in a brand-compliant, legally secure and punctual manner. This allows you to concentrate on what counts: delighting your customers.
The key challenges in retail
High volumes with extreme fluctuations
In retail, massive volumes of documents meet strong seasonal peaks. Black Friday, Christmas shopping or final sales multiply the number of invoices, delivery notes and shipping labels within a very short period of time. At the same time, frequent price changes, new products, and updated layouts require continuous adjustment of templates. Manual processes quickly reach their limits here.
Consistency across all channels
Customers expect a consistent brand experience, whether they receive an invoice by post, retrieve a PDF in the customer portal, or receive a digital invoice in ZUGFeRD format. At the same time, mandatory legal information, cancellation policies and data protection notices must be accurate and up-to-date across all channels. Manually ensuring this consistency across print, email, portal and electronic invoice formats is error-prone and time-consuming.
Seamless integration with existing systems
Modern retail companies work with a complex ecosystem of ERP systems, online shops, inventory management and logistics platforms. Document processes must fit seamlessly into this landscape and run automatically. Media breaks and manual intervention lead to delays, errors and dissatisfied customers.
This is how INVARIS supports retail
Dynamic templates from a central source
With INVARIS Designer, you can create flexible templates for invoices, delivery notes, order confirmations and all other documents. These templates are filled directly from your ERP and shop data and generate both print and digital output formats in a single run. Update changes to prices, products or legal information centrally and roll them out immediately across all documents.
Central control of content and versions
The Resource Manager assumes governance over all reusable building blocks, such as text blocks, graphics, tables, and logic components. Every change is versioned, goes through defined approval processes and can be set productively on a time-controlled basis. This allows you to maintain control over your corporate design and ensure that legal adjustments take effect on time in all relevant documents.
Scalable processing for peak loads
INVARIS's output management is designed for high throughput rates and scales flexibly to meet your needs. Vertical scaling allows documents to be processed in parallel, so that even extreme peaks such as the Christmas season can be handled without bottlenecks. Integrated monitoring gives you transparency about the processing status at any time.
Automated integration into your system landscape
INVARIS connects seamlessly to your ERP, shop and logistics systems via standardized interfaces such as REST, message queues and filebased interfaces. Documents are automatically generated, processed and distributed to the right channels, without manual intervention and without media breaks.
Practical examples
Typical use cases
Invoices
Automated creation of customer invoices in all required formats, from classic paper invoices to PDF to structured electronic formats such as ZUGFeRD or XRechnung.
Delivery notes
Delivery notes generated at the same time as order picking, which contain all relevant order and shipping information and flow directly into the shipping process.
Order confirmations
Instant confirmation of incoming orders via email or in the customer portal with all relevant details about products, prices and expected delivery dates.
Returns and warranty documents
Automatically generated return labels, return notes and warranty documents that make the process easier for customers and speed up internal processes.
Shipping labels and package inserts
Print-ready labels with barcodes and shipping information as well as personalized package inserts that are generated directly from the logistics process.
Customer mailings and marketing letters
Personalized letters about promotions, birthdays or loyalty programs, which are compiled from central components and sent via the customer's preferred channel.
What makes retail special
Quick content adjustments for higher conversion
In e-commerce, details determine the conclusion of a purchase. INVARIS makes it possible to adapt legal notices, product descriptions and personalized content in real time. Correct and relevant communication increases the conversion rate and increases customer satisfaction.
Label and barcode output for automated logistics
Shipping labels, package stickers and barcodes are generated directly from the document process. The native support of 1D and 2D barcodes as well as OMR codes enables fully automated processing in warehouse and shipping without manual intermediate steps.
Multichannel from one run
Whether print, e-mail, portal or electronic invoice: INVARIS generates all output formats from a single template. This saves maintenance costs and guarantees consistent communication across all touchpoints.
About INVARIS
For more than four decades, we have been developing solutions for efficient and secure document processes in Austria. Our expertise is based on many years of experience, the highest safety standards and trusting, partnership-based cooperation with our customers. Numerous organizations worldwide, including international corporations as well as public institutions, rely on INVARIS.
Made in Austria! Proven quality since 1986: Four decades of expertise in document processes, developed and supported by an experienced team from Austria.
Uncompromising safety: Your data stays in your systems. With the highest safety standards for regulated industries such as banks, insurance companies and public administration.
Long-term partnership: From analysis to implementation to ongoing operation, with local support and individual support at your side.
Talk to us
Do you have any questions about our solutions or would you like to have your project assessed? We are looking forward to talking to you.