Customer communication for service providers. Efficient, scalable and multi-client secure.
INVARIS supports service providers in managing document processes for various clients from a central platform. With consistent client separation, flexible components and powerful processing, you can reliably meet SLAs and bring new campaigns into production quickly.
The typical requirements in the service business
Multi-client capability without template explosion
Service providers often serve dozens of clients, each with their own CI requirements, legal requirements and format requests. Without a well-thought-out structure, hundreds of template variants are quickly created, which must be extensively maintained. The challenge is to represent customer-specific requirements and at the same time obtain an efficient, reusable template base.
Fast time-to-market despite complex approvals
New campaigns, changed conditions or regulatory adjustments must go into production quickly. At the same time, clients require comprehensible approval processes and audit-proof documentation. This balancing act between speed and control requires processes that combine both.
Operational reliability and scalability for heterogeneous requirements
Different clients mean different SLAs, output channels, and volumes. From daily transaction printing to mass mailings to archive connections, the infrastructure must perform reliably. Transparent monitoring and clear logging are essential here.
This is how INVARIS solves these challenges
Client segregation and resource management
The INVARIS Resource Manager combines clients, resource pools and role rights in a central structure. Each client receives their own delimited area with individual CI requirements, text modules and approval processes. At the same time, cross-client resources can be managed and reused centrally.
Efficient template maintenance with reusable components
The INVARIS Designer allows you to create modular templates from reusable components. Text blocks, tables, logic modules and graphics are maintained centrally and used in various templates. Customer-specific variants are created by combining standardized elements instead of copying complete templates.
Staging and automated releases
With configurable staging environments and time-controlled production, you can safely bring new content into live operation. Each change goes through defined approval steps and is fully documented. In this way, you can meet your clients' compliance requirements without manual processes.
Powerful processing for all output channels
Output Management and DCS process high volumes reliably and generate all required formats in one run. From print data stream to PDF/UA to archive indexing, INVARIS covers typical requirements in the service environment. The integrated monitoring provides real-time transparency across all processing steps.
Practical examples from service providers
Typical use cases
Transaction pressure for clients
Daily processing of account statements, policies or notifications on behalf of your customers with individual formatting and reliable delivery.
Serial mailings and campaign letters
Quick implementation of marketing and information campaigns with customer-specific content, personalization and optimized postage management.
Invoices and reminders
Automated creation and sending of billing documents via various channels with audit-proof logging.
Contract documents
Generation of complex contract documents with dynamic content, attachments and customer-specific clauses.
Collection and payment documents
Legally compliant preparation of reminders and payment requests with comprehensible documentation for legal requirements.
Archive and index files for ECM systems
Parallel generation of archive formats and structured index data for seamless transfer to your clients' document management systems.
What service providers particularly need
Client capacity with clear separation
Service providers must ensure compliance and efficiency for every client at the same time. INVARIS separates clients cleanly at all levels: from resources to templates to approval processes. This allows you to work on one platform for different customers without sacrificing security or traceability.
Automated deployment across environments
With configurable staging and automated release processes, you reduce sources of error and enable planned production deployments. Changes go through defined steps from development to testing to production, without manual intervention in the infrastructure.
About INVARIS
For more than four decades, we have been developing solutions for efficient and secure document processes in Austria. Our expertise is based on many years of experience, the highest safety standards and trusting, partnership-based cooperation with our customers. Numerous organizations worldwide, including international corporations as well as public institutions, rely on INVARIS.
Made in Austria! Proven quality since 1986: Four decades of expertise in document processes, developed and supported by an experienced team from Austria.
Uncompromising safety: Your data stays in your systems. With the highest safety standards for regulated industries such as banks, insurance companies and public administration.
Long-term partnership: From analysis to implementation to ongoing operation, with local support and individual support at your side.
Talk to us
Do you have any questions about our solutions or would you like to have your project assessed? We are looking forward to talking to you.