TCG Process and INVARIS are joining forces to deliver seamless digital business processes
Baar (Switzerland), August 2026
TCG Process and INVARIS have entered into a strategic technology partnership. By combining the OCTO platform for process automation and workflow orchestration with INVARIS’s customer communication and output management solutions, the partnership creates seamless end-to-end processes for document-intensive organizations.
Today, companies must coordinate a multitude of processes, documents, data sources, and communication channels. This often results in discontinuities between systems, process platforms, and munication channels, which impair efficiency and the customer experience.
The partnership between TCG Process and INVARIS closes precisely this gap. Together, the two technology providers are creating an integrated solution for the digitization and automation of business processes—from data capture and process control to personalized customer communication.
Process automation meets Customer Communication Management
Modern business processes do not end with a decision or transaction. They also encompass the creation, delivery, and archiving of customer-related documents and information.
With the OCTO platform, TCG Process supports companies in the intelligent orchestration of business processes across system and departmental boundaries. The integration of INVARIS solutions expands this approach with powerful features for Customer Communication Management (CCM), document generation, and output management.
The combination of both technologies enables companies to
• Automate business processes end-to-end
• Seamlessly integrate documents and communications into workflows
• Reduce manual processing steps
• Avoid manual handoffs and system breaks between processes and communications
• Improve customer experiences across all channels
This results in end-to-end digital processes that intelligently connect both internal workflows and external communications.
Enabling seamless end-to-end automation
Requirements for digital business processes continue to grow. Companies need solutions that don’t view process automation, document management, and customer communication in isolation, but rather as an interconnected, holistic process.
René Felder, CEO of TCG Process Switzerland, explains:
“Today, our customers expect seamless digital processes without media breaks. In INVARIS, we have found a technology partner that shares our vision of holistic process automation. Together, we create solutions that intelligently connect processes, documents, and communication."
Franz Guszich, CEO of INVARIS, adds:
“The combination of our technologies opens up new opportunities for companies to make their communication and document processes more efficient. We look forward to collaborating with TCG Process and working on joint customer projects.”
Added value for banks, insurance companies, and public administrations
Banks, insurance companies, government agencies, and other document-intensive organizations stand to benefit particularly from this partnership. In these industries, automated processes, compliance requirements, document management, and consistent customer communication play a central role.
By combining OCTO and INVARIS, companies can:
• Accelerate digital business processes
• Automate document processes
• Efficiently meet regulatory requirements
• Personalize customer communication
• Reduce operational overhead
The partnership specifically expands TCG Process’s solution portfolio with powerful features in the areas of customer communication management and output management, laying the foundation for modern, scalable automation platforms.
Digitalization doesn't stop at the process
A company’s digital transformation is only complete when processes, documents, and communication work together seamlessly. This is precisely the goal that TCG Process and INVARIS are pursuing through their strategic partnership.
Together, we help companies automate business processes, optimize communication, and implement seamless end-to-end digital processes.
About INVARIS
INVARIS Informationssysteme GmbH, headquartered in Eisenstadt, has been developing software solutions for professional document processing, customer communication management, and output management since 1986. The platform supports companies in the creation, management, and delivery of business-critical documents and communications.
About TCG Process
TCG Process (TCG Informatik AG), headquartered in Baar, Switzerland, is a provider of software for digital process automation. With its OCTO platform, the company supports banks, insurance companies, government agencies, and organizations in the healthcare and industrial sectors in automating, orchestrating, and optimizing complex business processes. Intelligent Document Processing (IDP), workflow orchestration, and artificial intelligence enable seamless end-to-end processes across system and organizational boundaries.
Press Contact
TCG Informatik AG
Dr. Bettina Moschner
Bettina.moschner@tcgprocess.com
www.tcgprocess.ch
